Category: ESET Endpoint Antivirus

ESET Antivirus Deployment Issues
article #697, updated 1039 days ago

If the installer does not complete, but rolls back:

  1. Check Windows services, see if the Base Filtering Engine is present. If not, the ESETSIRefefCleaner tool must be run to restore it. See this KB article for steps and download.
  2. Open RegEdit, backup the registry.
  3. Search for: 6BDD1FC6-810F-11D0-BEC7-08002BE2092F
  4. If there is a value named “UpperFilters”, delete it.
  5. If there is a value named “LowerFilters”, delete it.
  6. Shutdown and restart.

The above provided by the excellent Jared Dexter.

Categories:   ESET Endpoint Antivirus   Antivirus/Antimalware Tools and Issues

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Create a Ticket for ESET
article #698, updated 1039 days ago

A good bit of time can be saved using this procedure:

  1. Collect the SysInspector log using these instructions
  2. Collect the installation error logs using these instructions
  3. Attach them both to the ticket you will create at this location.
    Select Customer Care – Business Support, Installing/activating an endpoint product, I am trying to install ESET endpoint antivirus or ESET endpoint security.

The above provided by the excellent Jared Dexter.

Categories:   ESET Endpoint Antivirus   Antivirus/Antimalware Tools and Issues

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Manual install of server-based ESET
article #701, updated 1039 days ago

  1. Run the MSI (at this writing, eea_nt64_enu.msi) directly.
  2. Once the GUI populates, it will list any conflicts detected, address accordingly.
  3. After install completes, open ESET. Navigate to Setup, and choose “Import and export settings…”
  4. Import the XML provided by the server.

The above provided by the excellent Jared Dexter.

Categories:   ESET Endpoint Antivirus   Antivirus/Antimalware Tools and Issues