Category: Application Issues

Fix Firefox Printing on Linux
article #1021, updated 106 days ago

First try installing this package:


If that doesn’t help and you have a 64-bit OS, create this file:


containing this line for 64-bit OS:

export GTK_PATH=/usr/lib32/gtk-2.0/

Categories:   Application Issues   


LogMeIn Settings for Routers & Firewalls
article #188, updated 215 days ago

Best information is now here for Windows and other software firewalls:

There is a link in the above for “whitelisting information” which really has the skinny for hardware firewalls:

Categories:   Remote Access, RDP and Others   Application Issues


Trouble Upgrading or Reinstalling AOL
article #986, updated 257 days ago

Sometimes when attempting to upgrade or reinstall AOL, it will state that there is other communication software running which is preventing the install. The popup involved says this in long form, starting with “Your computer is running communication software that cannot”. Just now, an AOL tech showed me this method of easily overriding this. First, run the following:


This brings up the “AOL System Information” tool. Click on Utilities on the left column of buttons. Then, under “AOL Utilities”, click “Close AOL” to the right of the words “Close All AOL Programs”, and then click “Start” to the right of the words “AOL Process Shut Down”. You won’t get any feedback from either. But once these are done, shut down sinf, and try your install again.

Categories:   Application Issues   


Java Download Page
article #13, updated 769 days ago

I have sometimes spent ridiculous amounts of time looking for a simple download page, for the current version of Java. Here’s the best I’ve got:

And for older versions:

Categories:   Application Issues   


Installing Software on Terminal Servers
article #257, updated 901 days ago

Terminal servers require special user modes, for software additions to work correctly, and sometimes, to happen at all.

Before installing anything on a terminal server, do this:

change user /install

And after the installation is complete, do this:

change user /execute

Categories:   Remote Access, RDP and Others   Application Issues


Extract many applications' license keys from Windows
article #724, updated 1006 days ago

Try this:

Categories:   Application Issues   


Download, install, and update many applications automatically
article #682, updated 1138 days ago

This tool:

works very well. It includes Java !!!

Categories:   Application Issues   


If Adobe Pro X won't load
article #665, updated 1180 days ago

If Adobe Pro X won’t load, if it is installed as part of CS6, there is a good procedure to get it unstuck:

Categories:   Application Issues   Adobe Issues


Which ports are used by LogMeIn?
article #171, updated 1271 days ago

See here:

Categories:   Application Issues   Firewalls


Silently Uninstalling Symantec Antivirus 11 and 12
article #451, updated 1754 days ago

For Symantec, rolling one’s own seems usual. I have been doing it using psexec and LabTech command prompt, running the msiexec lines below remotely. One has to get the long code first via regedit. Examples are below under major subversions. But before you do that, make sure there’s no password protection on the client. There are two locations.

First in here:

HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC

and make sure SmcGuiHasPassword is 0.

Second, in here:

HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\AV\AdministratorOnly\Security

make sure UseVPUninstallPassword is 0.

And now for some example msiexec lines. The /q is apparently needed just as the /qn, and the last two (very sparsely documented) items appear helpful as well. The GUID (the long code) is the tough part. It comes from:


searching for “Symantec Endpoint Protection”, and it is possible to have more than one sub-subversion — and therefore more than one GUID — needed within a given LAN, mostly depending on update status.

for 12.1:

MsiExec.exe /X {EFCC6FA1-8F3F-46E6-B7BF-8336CCD3DA67} /q /qn /norestart REBOOT=ReallySuppress REMOVE=ALL
MsiExec.exe /X {BCE5F3B0-8407-42DB-8073-1812F7D2D1E6} /q /qn /norestart REBOOT=ReallySuppress REMOVE=ALL

for 12.0:

MsiExec.exe /X {895665D9-6614-4930-9D39-3567283DD424} /q /qn /norestart REBOOT=ReallySuppress REMOVE=ALL
MsiExec.exe /X {D350A6A1-044F-4E19-8267-F1C44775CFC2} /q /qn /norestart REBOOT=ReallySuppress REMOVE=ALL
MsiExec.exe /X {A3AEEA68-AC93-4F6F-8D2D-78BBF7E422B8} /q /qn /norestart REBOOT=ReallySuppress REMOVE=ALL
MsiExec.exe /X {84B70C16-7032-41EE-965C-3C8D9D566CBB} /q /qn /norestart REBOOT=ReallySuppress REMOVE=ALL

for 11.0:

MsiExec.exe /X {26624215-248C-4F88-A415-35301812FB75} /q /qn /norestart REBOOT=ReallySuppress REMOVE=ALL
MsiExec.exe /X {AAE221D5-C3DD-4FE2-A063-C1368FE730A5} /q /qn /norestart REBOOT=ReallySuppress REMOVE=ALL
msiexec.exe /X {84B70C16-7032-41EE-965C-3C8D9D566CBB} /q /qn /norestart /REBOOT=ReallySuppress REMOVE=ALL

It can take a while — but it happens very silently.

Categories:   Application Issues   Antivirus/Antimalware Tools and Issues