When Office 2013 Crashes Due To DirectX (ATIDxx64/32.dll)

article #676, updated 1144 days ago

This is a situation in which Office 2013, either 32-bit or 64-bit, will not run on any install. The way to handle it, is to disable “hardware acceleration” by registry entry. Go here:

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common

then create key Graphics, and then in that key a DWORD DisableHardwareAcceleration, set value to 1 for disable.

Categories:   Microsoft Office