Windows Update problems busters

article #727, updated 570 days ago

Yet something newer than the below, the Windows Update Automated Troubleshooter:

https://support.microsoft.com/en-us/gp/windows-update-issues/en-us

Microsoft is now providing an interesting toolset for Windows Update issues on current operating systems:

http://support.microsoft.com/common/survey.aspx?scid=sw;en;3779&showpage=1

And another Fix-It:

http://support.microsoft.com/kb/968002

And something to install, the SDK, which contains Windows Installer 4.5 and possibly 5.0 too:

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=c17ba869-9671-4330-a63e-1fd44e0e2505&displaylang=en

The below are our previous methods, from the indefatigable Mike Hunsinger. It is best to try level 1, see if that fixes, go to level 2. Both of these are done in administrative command prompts.

Level 1.

  1. Stop services:
    net stop bits
    net stop wuauserv
    net stop appidsvc
    net stop cryptsvc
  2. Rename folders:
    ren %systemroot%\SoftwareDistribution SoftwareDistribution.bak
    ren %systemroot%\system32\catroot2 catroot2.bak
  3. Start services:
    net start bits
    net start wuauserv
    net start appidsvc
    net start cryptsvc
  4. If in Windows Vista or Server 2008 R1: bitsadmin /reset /allusers

Level 2.

  1. Stop services:
    net stop bits
    net stop wuauserv
    net stop appidsvc
    net stop cryptsvc
  2. Deletions:
    Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"
  3. Registrations:
    cd /d %windir%\system32
    regsvr32.exe atl.dll
    regsvr32.exe urlmon.dll
    regsvr32.exe mshtml.dll
    regsvr32.exe shdocvw.dll
    regsvr32.exe browseui.dll
    regsvr32.exe jscript.dll
    regsvr32.exe vbscript.dll
    regsvr32.exe scrrun.dll
    regsvr32.exe msxml.dll
    regsvr32.exe msxml3.dll
    regsvr32.exe msxml6.dll
    regsvr32.exe actxprxy.dll
    regsvr32.exe softpub.dll
    regsvr32.exe wintrust.dll
    regsvr32.exe dssenh.dll
    regsvr32.exe rsaenh.dll
    regsvr32.exe gpkcsp.dll
    regsvr32.exe sccbase.dll
    regsvr32.exe slbcsp.dll
    regsvr32.exe cryptdlg.dll
    regsvr32.exe oleaut32.dll
    regsvr32.exe ole32.dll
    regsvr32.exe shell32.dll
    regsvr32.exe initpki.dll
    regsvr32.exe wuapi.dll
    regsvr32.exe wuaueng.dll
    regsvr32.exe wuaueng1.dll
    regsvr32.exe wucltui.dll
    regsvr32.exe wups.dll
    regsvr32.exe wups2.dll
    regsvr32.exe wuweb.dll
    regsvr32.exe qmgr.dll
    regsvr32.exe qmgrprxy.dll
    regsvr32.exe wucltux.dll
    regsvr32.exe muweb.dll
    regsvr32.exe wuwebv.dll
  4. Reset networking:
    netsh winsock reset
  5. Reconfigure proxy settings:
    • If on XP: proxycfg.exe -d
    • If not on XP: netsh winhttp reset proxy
  1. Start services:
    net start bits
    net start wuauserv
    net start appidsvc
    net start cryptsvc
  2. If in Windows Vista: bitsadmin /reset /allusers
  3. Install the latest Windows Update Agent.
  4. Reboot.

Categories:   Windows OS-Level Issues   Windows Installer and Updates