Category: Application Issues

Silently Uninstalling Symantec Antivirus 11 and 12
article #451, updated 1899 days ago

For Symantec, rolling one’s own seems usual. I have been doing it using psexec and LabTech command prompt, running the msiexec lines below remotely. One has to get the long code first via regedit. Examples are below under major subversions. But before you do that, make sure there’s no password protection on the client. There are two locations.

First in here:

HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC

and make sure SmcGuiHasPassword is 0.

Second, in here:

HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\AV\AdministratorOnly\Security

make sure UseVPUninstallPassword is 0.

And now for some example msiexec lines. The /q is apparently needed just as the /qn, and the last two (very sparsely documented) items appear helpful as well. The GUID (the long code) is the tough part. It comes from:


searching for “Symantec Endpoint Protection”, and it is possible to have more than one sub-subversion — and therefore more than one GUID — needed within a given LAN, mostly depending on update status.

for 12.1:

MsiExec.exe /X {EFCC6FA1-8F3F-46E6-B7BF-8336CCD3DA67} /q /qn /norestart REBOOT=ReallySuppress REMOVE=ALL
MsiExec.exe /X {BCE5F3B0-8407-42DB-8073-1812F7D2D1E6} /q /qn /norestart REBOOT=ReallySuppress REMOVE=ALL

for 12.0:

MsiExec.exe /X {895665D9-6614-4930-9D39-3567283DD424} /q /qn /norestart REBOOT=ReallySuppress REMOVE=ALL
MsiExec.exe /X {D350A6A1-044F-4E19-8267-F1C44775CFC2} /q /qn /norestart REBOOT=ReallySuppress REMOVE=ALL
MsiExec.exe /X {A3AEEA68-AC93-4F6F-8D2D-78BBF7E422B8} /q /qn /norestart REBOOT=ReallySuppress REMOVE=ALL
MsiExec.exe /X {84B70C16-7032-41EE-965C-3C8D9D566CBB} /q /qn /norestart REBOOT=ReallySuppress REMOVE=ALL

for 11.0:

MsiExec.exe /X {26624215-248C-4F88-A415-35301812FB75} /q /qn /norestart REBOOT=ReallySuppress REMOVE=ALL
MsiExec.exe /X {AAE221D5-C3DD-4FE2-A063-C1368FE730A5} /q /qn /norestart REBOOT=ReallySuppress REMOVE=ALL
msiexec.exe /X {84B70C16-7032-41EE-965C-3C8D9D566CBB} /q /qn /norestart /REBOOT=ReallySuppress REMOVE=ALL

It can take a while — but it happens very silently.

Categories:   Application Issues   Antivirus/Antimalware Tools and Issues


Excel 2007 and 2010 reports files locked for editing by self
article #436, updated 1970 days ago

If you see this happen, try turning off the Explorer preview pane!

Categories:   Application Issues   


Outlook 2007 [possibly other versions] in Windows 7 not connecting to Exchange
article #432, updated 1985 days ago

If you see this, find OUTLOOK.EXE, go to Properties, and check the Compatibility tab. It may be set to XP SP2 compatibility. Uncheck Compatibility mode if it’s set.

No clues yet as to what is causing this, but I’ve seen it as the only solution needed once, and I have multiple reports similarly.

Categories:   Application Issues   Outlook & Exchange


How to remove security-enhanced mode from Access MDB
article #411, updated 2042 days ago

The below explicitly refers to Access 2000, but at least in theory, it should work for any ADODB type database, which was standard from 2000 through 2003:

Categories:   Application Issues   


Word documents "Save As" with %20 instead of spaces
article #379, updated 2117 days ago

Often Windows Updates will do it. However, sometimes one has to run ‘webfldrs.msi’ and uncheck the last four options:

Categories:   Application Issues   Windows OS-Level Issues


Recover Office and Windows Keys
article #253, updated 2454 days ago

This tool does very well:

Categories:   Application Issues   Windows OS-Level Issues


File Signatures
article #248, updated 2469 days ago

Here is an excellent reference of “file signatures”, data bytes at the beginning of files to use for identification.  Under Unix these are called “magic numbers”.

Some firewall on-the-fly antivirus systems can use these to decide which files to scan.

Categories:   Antivirus/Antimalware Tools and Issues   Application Issues


StorageCraft ImageManager does not find any backup images
article #239, updated 2480 days ago

If you run into this, stop the ImageManager service, and delete the file “ImageManager.mdb” from the ImageManager program’s folder.  (Don’t touch ImageManager.clean.mdb!)  Then restart the service.  ImageManager.mdb will be rebuilt, and all will be well.

Categories:   Application Issues   Backup


Recover keys for Office 2010, Windows 7, and other products
article #237, updated 2481 days ago

These folks:

are offering an applet called “ProduKey”, which recovers keys for Office 2010, Windows 7, and lots of other things.

Categories:   Application Issues   Software Troubles


AVG Exceptions Needed for StorageCraft
article #226, updated 2530 days ago

This morning for the first time, I found that AVG exceptions for StorageCraft files are required.  I’m excepting *.spi, *.spf, and *.spk.

Categories:   Antivirus/Antimalware Tools and Issues   Application Issues