Some Notes on the Machines

These reportedly work for the EXE, MSI, and server-based push install settings:

https://help.eset.com/era/53/en-US/idh_ra_remoteinst_commandline.html

Use these all together:

--silent --accepteula --avr-disable

If the Windows Installer method doesn’t work, ESET has a tool. It does have to be run with the OS in safe mode:

https://support.eset.com/kb2289/?locale=en_US&viewlocale=en_US

Here it is, with instructions:

https://support.eset.com/kb2289/?locale=en_US&viewlocale=en_US

If the installer does not complete, but rolls back:

1. Check Windows services, see if the Base Filtering Engine is present. If not, the ESETSIRefefCleaner tool must be run to restore it. See this KB article for steps and download.
2. Open RegEdit, backup the registry.
3. Search for: 6BDD1FC6-810F-11D0-BEC7-08002BE2092F
4. If there is a value named “UpperFilters”, delete it.
5. If there is a value named “LowerFilters”, delete it.
6. Shutdown and restart.

The above provided by the excellent Jared Dexter.

A good bit of time can be saved using this procedure:

1. Collect the SysInspector log using these instructions
2. Collect the installation error logs using these instructions
3. Attach them both to the ticket you will create at this location.
   Select Customer Care – Business Support, Installing/activating an endpoint product, I am trying to install ESET endpoint antivirus or ESET endpoint security.

The above provided by the excellent Jared Dexter.

1. Run the MSI (at this writing, eea_nt64_enu.msi) directly.
2. Once the GUI populates, it will list any conflicts detected, address accordingly.
3. After install completes, open ESET. Navigate to Setup, and choose “Import and export settings…”
4. Import the XML provided by the server.

The above provided by the excellent Jared Dexter.