Some Notes on the Machines

DTX download:
https://www.storagecraft.com/downloads/diagnostic-tool-xplatform

DTX run:
https://support.storagecraft.com/s/article/How-To-Gathering-diagnostics-for-StorageCraft-Support?language=en_US

Enable ImageManager verbose logging:
https://support.storagecraft.com/s/article/Enable-Verbose-logging-for-ImageManager-6-6-and-later?language=en_US

Here’s the doc:

https://support.storagecraft.com/s/article/How-To-Exclude-Volumes-from-ShadowXafe-Agent-Based-backups?language=en_US

Here is a quick link to the utility:

http://downloads.storagecraft.com/SP_Files/ImageManager.ResetPassword.zip

Do NOT use the Windows Control Panel for this removal. That method will leave lots of junk behind, which will prevent SPX and other tools from installing. Instead, do the below and reboot afterwards. This is Powershell, covering steps for both 32-bit and 64-bit operating systems. Copy and paste into administrative Powershell, and ignore all errors. First:

CD C:\Program Files\StorageCraft\ShadowProtect
CD C:\Program Files (x86)\StorageCraft\ShadowProtect

net stop vsnapvss
snapvss /unregister

vssins64.exe -u

net stop "StorageCraft ImageReady"

ShadowProtectSvc.exe -UnregServer

regsvr32 /u sbimgmnt.dll

CD "HKLM:\SYSTEM\CurrentControlSet\services\Storagecraft Imageready"
new-itemproperty . -name DeleteFlag -value 1 -PropertyType "DWord"

CD "HKLM:\SYSTEM\CurrentControlSet\services\sbmount"
new-itemproperty . -name DeleteFlag -value 1 -PropertyType "DWord"
set-itemproperty . -name "Start" -value 4

shutdown -f -r -t 0

Reboot will occur. After the reboot, again in administrative powershell:

New-PSDrive -Name HKCR -PSProvider Registry -Root HKEY_CLASSES_ROOT
CD HKCR:
Remove-Item -Recurse .SPF
Remove-Item -Recurse .SPI

Remove-Item -Recurse "HKLM:\SYSTEM\CurrentControlSet\Control\Class\{0A2D3D86-E1F2-4165-AB5C-E63D32C0BDE}"
Remove-Item -Recurse "HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ShadowProtect"
Remove-Item -Recurse "HKLM:\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\ShadowProtect"
Remove-Item -Recurse "HKLM:\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{26F74578-1285-4C09-80C0-29106C357BFD}"

stcinst.exe -u

Remove-Item -Recurse "$env:ProgramFiles\StorageCraft\ShadowProtect"
Remove-Item -Recurse "$env:ProgramFiles(x86)\StorageCraft\ShadowProtect"

shutdown -f -r -t 0

The above steps written from:

https://support.storagecraft.com/s/article/How-To-Manually-Uninstall-ShadowProtect-5-x?language=en_US

As per the docs:

msiexec /qn /package ShadowProtect_SPX-6.8.4-5_x64.msi IACCEPT=STORAGECRAFT.EULA

Sometimes, StorageCraft ShadowProtect retention fails. One cause of this, is a corrupt database. There is no such warning in logs. The way to confirm, is to stop the ShadowProtect service, delete or rename SPX.DB3 located here:

%ProgramData%\StorageCraft\SPX

to SPX.SP3.OLD, restart the service, recreate both destination and job settings, and test. If the retention policy works, you’ve fixed it. Interestingly enough, when this works, it often will not need manual cleanup of the destination folder, but will take care of much or all of the cleanup of old chains automatically. Does not always happen however.

At this writing, here’s the best info:

http://www.storagecraft.com/contact_information.php

This works with USBDLM as USBDLM.ini in the program install folder. You’ll need to set the VolumeSerial items to the serial numbers reported by the ‘DIR’ command in CMD, at the top of the directory listing, for each drive. The idea is that backups run directly to X drive, and then are mirrored (in StorageCraft, with ImageManager) to the Y drives, which are swapped.

[DriveLetters1]
; X drive, direct backup destination
VolumeSerial=5011-1C44
Letter=X

[DriveLetters2]
; Y drive, the first swap drive
VolumeSerial=6430-826B
Letter=Y

[DriveLetters3]
; Y drive, the second swap drive
VolumeSerial=6230-8823
Letter=Y

When restoring a volume in StorageCraft, there are several choices to make. Here is an excellent document.

http://www.storagecraft.com/support/forum/what-restore-choices-do-i-make

Here’s a new one:

http://www.qtdtools.de/page.php?seite=0&sub=1&lang=en

Appears very good, does email notification and other helpful things. Nice quality GUI.