Adobe Acrobat freezes, hangs, crashes

article #1575, updated 196 days ago

Ran into this recently. First one then four more users at a site, encountered it. This page:

community.adobe.com/t5/acrobat-reader-discussions/adobe-reader-freezes-after-opening-a-document/m-p/3903334

has a fix with registry entries for version 2015. The fix reportedly works all the way up to the current (DC). Here’s Powershell to get the fix in; reportedly restart and/or reboot is required:

$RegistryPath = "HKLM:\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown"
If (-Not (Test-Path -Path $RegistryPath)) { 
    "Adobe Acrobat DC is not installed; fix not appropriate or needs modification."
    exit
}
cd $RegistryPath
If (-Not (Test-Path -Path "cServices")) { 
    mkdir cServices 
}
cd cServices
New-ItemProperty -Path . -Name bToggleAdobeDocumentServices -Value 1 -PropertyType "DWord"
New-ItemProperty -Path . -Name bToggleAdobeSign -Value 1 -PropertyType "DWord"
New-ItemProperty -Path . -Name bToggleAdobePrefSync -Value 1 -PropertyType "DWord"
New-ItemProperty -Path . -Name bUpdater -Value 0 -PropertyType "DWord"

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