Handling Sync Issues in Outlook from Exchange

article #987, updated 1415 days ago

“Sync Issue” messages, especially “Conflicts”, can pile up in Exchange mailboxes when Outlook is used. There is a server-side method of handling this:

  1. In the Exchange console, under Organization Configuration, under Mailbox,
  2. Create a Retention Policy Tag, tag type Sync Issues, age limit 3 days. Set Action to Take as Permanently Delete.
  3. Create a Retention Policy using the above Tag. Add any or all involved mailboxes, to it.