At a customer’s site yesterday, Business Contact Manager was crashing Outlook 2003 on one machine.

First thought was to uninstall BCM and reinstall. I checked just a bit, and found that there is a 177-megabyte update from Microsoft for BCM 2003. I started it downloading, and checked for Windows updates in general. I noticed that the Microsoft XML foundation libraries and .NET 2.0 needed updating too. I put it all in (took time…), and lo and behold, Outlook 2003 loads and quits and runs, far faster than before.

One item of note: the updated BCM 2003 requires and installs MSDE, the desktop version of the Microsoft SQL database.

At locations running Office 2003 and BCM, I think we are likely to see this occur again.

The BCM update page is here:

http://www.microsoft.com/downloads/details.aspx?familyid=3AEC8B42-6DC5-4922-9DFB-1C82237D6B62&displaylang=en

There is also a Service Pack 1 for this BCM update, which also applies to Small Business Accounting:

http://www.microsoft.com/downloads/details.aspx?familyid=93929CAC-37F3-4EE1-931B-807703037E89&displaylang=en